FAQ
Questions, plainly answered.
If something here doesn't address your situation, drop a note on the contact page — we'll reply same business day.
General
General questions
Most projects ship in 7–21 days depending on the plan you select. Storefront Spark is 2–3 days; Bazaar Elite is 14–21 days. Timelines start the moment we receive your brief.
Sharetribe Flex, Mirakl, WCFM on WooCommerce, and bespoke marketplace builds when the off-the-shelf options can't model your transaction cleanly.
Yes. You own the platform account, code, vendor agreement template, and admin guide. We hand over credentials and a Loom walkthrough.
Payments
Payments questions
Yes — Stripe Connect (Express or Standard) is included on Marketplace Forge and above. We configure destination charges, separate charges, or manual transfers based on your liability model.
At the moment we accept payments through Authorize.Net in USD. The marketplace you operate can still settle vendors in multiple currencies (Bazaar Elite).
Visa and Mastercard, processed through Authorize.Net. Other networks are not enabled on this site.
Process
Process questions
You're taken to the order page where you fill in the brief — concept, commission model, KYC requirements. From there, we open a chat thread for any follow-up.
Each order has a built-in live chat. You message us, we message you, attachments included. No email tag.
Yes — message us through the order chat. We'll send a top-up invoice for the difference and adjust the scope.
Refunds
Refunds questions
Yes — a 30-day money-back guarantee on every plan. Full details are on the Refund Policy page.
Email support or open a chat message titled "Refund request" on your order page. We review within 3–5 business days and refund to the original card within 5–7 business days after approval.
Security
Security questions
No. Card details are tokenized by Authorize.Net at checkout and never stored on our servers.