The vendor agreement is the contract that determines what happens when something goes wrong. These seven clauses materially reduce the number of disputes that reach you.
1. Listing accuracy
Vendor warrants product description matches reality.
2. Fulfilment SLA
Time to ship + remedies on breach.
3. Returns + refunds
Who pays, who decides, who delivers.
4. Dispute escalation
Operator's authority to resolve disputes, finality clauses.
5. Payout terms
Schedule, holdback, chargeback policy.
6. Content + IP
License terms for images and listings.
7. Termination
Grounds, notice, residual payouts.
